Thank you for visiting our website. At Pio Media, we are keenly aware of the trust our users (hereinafter referred to as “You” “Your” “Yourself”) place in us and our responsibility to protect their privacy.
COLLECTION OF INFORMATION
We may collect personally identifiable information, such as names, postal addresses, email addresses, etc, when voluntarily submitted by our visitors. This information is only used to fulfil Your specific request, unless You give us permission to use it in another manner, for example to add You to one of our mailing lists.
The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if You previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. On collecting data based on user demographics, including age and gender, the website does not utilise such information to individually identify a visitor. The data gathered is only referred to for providing better offers based on group segmentation and improving the user experience and interface.
DISTRIBUTION OF INFORMATION
Any personally identifiable information You submit with the site will ONLY be disclosed to service providers who are linked to Your request. We will not disclose, sell, share or in any way reveal Your information to any other third party. However, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud that has already taken place.
COMMITMENT TO DATA SECURITY
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow You to opt out of further mailings.
In certain cases, specifically with regard to particular products, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/debit card details to the approved payment gateways to avail of services on the website. You shall not use a credit/debit card which is not lawfully owned by You, ie in any transaction, You must use Your own credit/debit card. The information provided by You will not be utilised or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/debit card details. Pio Media expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of Your credit/debit card.
The information contained in this website is for general information purposes only. The information is provided by Pio Media and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with the use of this website.
Through this website, you are able to link to other websites which are not under the control of Pio Media. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Pio Media takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
www.piomedia.in reserves the right to modify and/or change the terms of this policy without any prior notice.
CUSTOMER SERVICE HELP LINE
For any queries, the Pio Media customer service helpline(+91 2590 4242) is open from Monday to Saturday 9.00 am to 6. The helpline is closed on Sundays and National Holidays, but if possible Pio Media will try it’s best to resolve queries as soon as possible.
RETURN, CANCELLATION & REFUND
At Pio Media, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help. Pio Media provides an option of returning any products purchased within 24 hours of its receipt. We would consider the following points before accepting the product back:
A product cannot be returned once it has been used. Please ensure that the product is in original condition and unused. You need to return the product with all the original packing, labels and invoice.
At times, the outer packaging may appear to be damaged, but the actual product is just fine in most of such cases. Pio Media doesn’t take any liability for the damage of packaging. Get in touch with our customer care at +91 2590 4242 (Monday to Saturday: 9 am to 6 pm) within 24 hours of delivery of the product, in case the product arrives damaged.
In case, you get a defective or damaged product from our side, we will return or replace it. However, the shipping cost for the return has to be borne by the customer. Please pursue the following process for returning an item purchased from Pio Media.
• Call us at +91 2590 4242 and provide your Order details with your Order-ID number.
• Our customer care executive will confirm about your return request ASAP.
• The customer care executive will inform you about the product returning process.
• For complaints on defective products, an email from the customer has to be sent notifying them of the defect in the product with images and videos to validate the claim. The email has to be sent keeping email@example.com. Without this step, a claim for a defective product will not be accepted by Pio Media.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Pio Media shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 3 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
Once an order has been shipped, it cannot be cancelled.
If an order hasn’t been shipped, please go to your account page, then go to your orders section. Once in the orders page, click on the Request Cancellation button to request cancelation of the order.
** Orders will be fulfilled as per availability.
** No refund option will be available due to any price change at any time.
Pio Media reserves the right to cancel orders without prior intimation.