Pio Media ships its products to all parts of India, with a few exceptions. Orders placed before 12 pm will be shipped on the same day, and the rest within 24 hrs of the time of order, whichever is closer(except for Sundays and holidays). We ship on all days except Sundays and National Holidays or Regional Holidays that fall around the warehouse the product is being shipped from.
All COD orders are verified by a customer service representative by the medium of calling on the registered number associated with the order. Pio Media will make 3 such attempts to verify the order, in addition to a whatsapp attempt as well. If the order still remains unverified after 3 days from the order, the order will be cancelled.
Shipping charges are applicable on all orders if mentioned on the ordering page.
Taxes if extra will be mentioned on the ordering page.
These shipping charges if applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by Pio Media at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
Pio Media brings out different kinds of offers in an attempt to satisfy its customers, every now and then. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.
ESTIMATED DELIVERY TIME
For all areas serviced by reputed couriers, the delivery time would be within 3 to 5 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach.
The delivery date provided in the order confirmation email are tentative. It may change once the order is shipped post shipment of the order.
Pio Media tries to provide the best customer experience possible by delivering the products as per the Estimated Delivery Date communicated as above. However, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Pio Media is not liable and would request its users to cooperate as Pio Media continuously tries to nought such instances. Also, Pio Media reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s).
HIDDEN CHARGES (SALES TAX, OCTROI, ETC)
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
Currently we do not deliver to locations outside India. Customers will be able to make their purchases on our site from anywhere in the world with credit/debit cards issued in India and many other countries, however, it must be ensured the delivery address is in India.
We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package multiple times before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Such items are expected to be released soon and can be pre-booked for a customer. The item will be shipped to the customer within 5 days of Pio Media receiving the first shipment from the respective brand.